INDphoneBANKing
Operating Procedure
“Call your Bank Anytime”
1800-425-3425
Call for your Enquiries Anytime, you can have
following information about your account like
•Balance Enquiry
•Account Details
•Issued Cheque Status Enquiry
•Deposited Cheque status Enquiry
•Change of TPIN
By calling Toll-free number
1800-425-3425
Anytime, Anywhere
*For ready reference, refer to call-flow of
INDphoneBANKing.
How to avail the service?
• Pick a form available at our CBS branches.
• Fill and submit it at your respective Indian
Bank Branch.
• You will receive your T-PIN with in seven
working days.
• Acknowledge the T-PIN, as soon as we
receive the acknowledgment your account
will be activated. Give us 24-48 hours to
activate your PIN.
What is T-PIN?
• T-PIN (Telebanking Personal Identification
Number) is sent to you in a confidential
envelope in a one time use secured PIN
mailer.
• T-PIN is a four digit password which has to
be produced every time INDphoneBanking
is called.
• In case the PIN mailer is found open,
damaged please contact respective Branch
immediately. Once pin-mailers are
received, we advise you to change PIN of
your own choice.
How do I use INDphoneBANKing (Call Flow)?
• Call Toll-free INDPhoneBANKing number,
1800-425-3425 anytime.
• You will be greeted by IVR (Interactive
Voice Response)
“ Welcome to Indian Bank Tele Banking
Services, Press * button to continue”
• “Please enter your 9-digit CIF or
customer identification number” will
wait for 9 digits to be entered, if less
digits are entered or incorrect number is
entered it will say “Invalid CIF numbers”
• If data is entered correctly, respond to the
request of Interactive Voice Response
system
• The customer can enter the required
numbers straightaway without waiting for
completion of recorded information.
(System will accept incorrect entry only
twice, after that phone will get
disconnected).
A word of Caution !!!
• You can enter incorrect data only twice
after that phone will be disconnected.
• Avoid entering wrong T-PIN as it may cause
delay and disruption of services.
• Don’t keep a written record of your
password/PIN.
Disclaimer: Indian Bank cannot be held liable for any harm, losses or
damages caused by reasons beyond Bank’s control. Customers are
advised to maintain the secrecy of Password/PIN. Your acceptance of
the service means the acceptance of terms and conditions of the
services provided along with form.
Important: You can connect all your account Held with us with one
CIF or customer number the Internet/Phone/Mobile banking facilities
will be Extended automatically to all your accounts.
For details contact branch or mail to:
